Privacy Policy

How Web Generation processes and protects personal data across its corporate website and product ecosystem.

1. Controller identity

The data controller for the processing described on this website is Web Generation SARL, commercially operating as Web Generation.

2. Scope of this policy

This policy applies to personal data collected through the corporate website webgeneration.agency, including contact forms, downloadable resources, legal or commercial enquiries and navigation data. The website may also direct users to dedicated products within the Web Generation ecosystem: SEO Analyzer, Ads Optimizer, WG Writer / Writer OS, WG Signal, WG Spots and WG Academy.

Where a dedicated product, platform or subdomain has its own privacy notice, that dedicated notice may complete this policy for the relevant processing.

3. Categories of personal data

  • Identity and contact data: name, company, email address, phone number and any information voluntarily provided in forms or messages.
  • Usage data: IP address, browser type, device information, referral source, visited pages, timestamps and interaction data.
  • Commercial and support data: request details, exchanges relating to quotations, demos, services, software access or support.

4. Purposes of processing

  • Responding to contact, demo or quote requests.
  • Managing exchanges relating to services, software products and the Web Generation ecosystem.
  • Sending requested information or follow-up communications.
  • Operating, securing and improving the website.
  • Meeting legal, accounting or evidentiary obligations where applicable.

5. Legal bases

Processing may rely on one or more of the following legal bases depending on the case: consent, performance of pre-contractual measures or a contract, legitimate interests related to website security and business communications, and compliance with legal obligations.

6. Recipients and transfers

Personal data is accessed only by authorized persons and service providers acting within their responsibilities. Data may be processed by hosting, analytics, email, customer support or software infrastructure providers when necessary for operations.

We do not sell personal data. Where a transfer outside Tunisia or outside the country of collection is involved, it is framed according to the applicable legal and technical safeguards of the service used.

7. Retention

Personal data is retained for no longer than necessary for the purpose pursued, then archived or deleted depending on legal, contractual or evidentiary requirements.

8. Pricing, taxation and invoices

Tax clarification: when a transaction is taxable in Tunisia, the applicable Tunisian VAT must appear distinctly on the invoice. For transactions outside Tunisia, the tax treatment depends on the nature of the service, customer status, place of taxation and applicable rules. This policy does not state that Tunisian VAT applies by default in all situations.

Tax wording shown in commercial pages, emails or invoices must therefore be read together with the contractual and invoicing documents applicable to the relevant transaction.

9. Your rights

Subject to the applicable law and the context of the processing, you may request access, rectification, objection, restriction, deletion or any other right available to you. You may also withdraw consent when processing is based on consent.

10. Contact

For any privacy-related question or request, please contact contact@webgeneration.agency.

Last updated: March 2026